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Setting the Standard in AZ Roofing Since 1993

(602) 497-0717 Phoenix     |     (520) 447-2522 Tucson     |     Book an Appointment

Frequently Asked Questions

 

 

 

Have questions about your roof?

Don’t worry we have you covered. Check out our list of commonly asked questions. If you don’t find what you need give us a call or submit your request below.

Are you licensed, bonded, and insured?

Lyons Roofing is fully licensed, bonded, and insured and would be happy to provide you with supporting documentation upon request.

How long should a roof last?

Depending on the roof type installed by a quality roofing contractor, and with appropriate maintenance over time, on average a roof system should provide you with at least 20-25 years or more of protection for your home or business. Note that excessive weather such as monsoon rains, wind, and hail could affect the serviceable life of your roof, so scheduling an inspection annually is a great way to identify any issues early.

What is your warranty? Do the manufacturers you use offer extended warranties?

We offer both a workmanship and manufacturer’s warranty for our work and the length of the warranty is based upon the scope of work performed.  Lyons Roofing is certified by most manufacturers to offer extended warranties.

Do your employees pass background checks?

Every employee is E-Verified and must pass a drug test to be employed at Lyons Roofing.

Do you use subcontractors?

Not normally, however, on extensive projects it is appropriate to hire a qualified subcontractor to assist in keeping a project’s timeline on track.  Any subcontractor we engage is well-vetted to ensure that it can provide the exacting quality standards for which Lyons Roofing has become well known.

How will you protect my property?

Your property will be protected in a variety of ways from providing a list of action items so you will know how to prepare your home and family for your roof project.  From utilizing a dumpster so that all roof debris is contained in one spot to meticulously cleaning up the work area each day and after the project is completed.  Any areas of concern can be discussed immediately at the final walk inspection

How long will the project take?

This depends completely on the type of roof and scope of work required for your roof.  Keep in mind, all projects are scheduled weather permitting.  Mother Nature is the scheduling boss!  We will keep you updated with any scheduling changes along the way.

How much does a new roof cost?

Many factors go into determining the cost of a new roof…primarily, the roof type, scope of work determine the price.   Our knowledgeable sales estimators will break it down for you at the inspection appointment and may be able to provide Good/Better/Best options depending on the roof type.

What are signs my roof needs replacing?

Various roof types will show different signs of wear and tear as well as damage.   Asphalt shingles may lift and “cup” from wind damage and can also delaminate as they age causing granule loss evident on the ground surrounding your home.   Concrete tile may last a long time, but the original underlayment likely will last only 20-22 years at which point it dries out and deteriorates.  Tile slippage is one of the first signs that your roof needs replacing.   A foam or flat roof needs replacement when significant cracking, excessive blistering, and browning occurs.  Coating loss is another sign that work is needed. And, of course, a leaky roof is always suspect!

How do I extend the lifespan of my roof?

There are multiple ways to get a few additional life years out of your current roof.  The primary way is to keep all valleys, scuppers, gutters, and downspouts clear of debris so any rainwater can flow easily off of your roof.   Wet leaves, dirt, and trash on a roof will decompose and act as a biohazard to your shingles, foam, and tile underlayment.   Safety is key here – never get on a roof unless you are aware of how to walk a roof and prevent any hazards.  You can hire a competent roofing contractor in your area to help with this service so you stay safe!

Do you provide free estimates?

We do provide free estimates for repair, reroof, and general inspections.  If you are purchasing a residential or commercial property and need a full consultative roof evaluation, there may be a fee for this type of inspection which would include a comprehensive report.  Call our office at (602) 276-5515 for details.

Do I need to be home for the roof inspection?

Being home for an inspection appointment is ideal since your roof is different from your friends, family, and even your neighbors.  Roofs can vary in size and dimension – even when the floor-plan is the same.   We do realize that your schedule may not permit being available to attend and we can either work around your schedule or communicate via phone or email to discuss our findings and recommendations.  We want this to be a smooth, easy process for you!

Do you get up on my roof during the inspection process?

Absolutely!   While we do embrace technology to help provide certain details about your roof, nothing beats walking your roof to understand its nuances fully.   There are exceptions, however.  If your roof has a very steep, unwalkable pitch, happens to have fragile sandcast tile or shakes, or if there is a dangerous construction hazard, we would then rely on technology such as the use of a drone and satellite measurements to evaluate the situation. 

What are the material options you offer for my roof?

There are many different options for each roof type and the manufacturers are constantly improving their materials in terms of durability and aesthetic appeal.   At Lyons Roofing, we have excellent partnerships with our suppliers and vendors, are kept informed when product inventories are updated and continually train our sales estimators and project managers so they can recommend the right products for the right application and solution.

Do you repair metal roofs?

While we love a beautifully installed metal roof, we currently do not repair nor install this type of roofing. Since metal is much more expensive than shingle, tile, foam, or modified bitumen, most customers decide to find value in using more affordable materials.   We can install polyurethane spray foam over some types of metal roofing which will reduce the heat that the metal retains during the hot Arizona summers.

What factors determine the cost of my roofing project?

No two projects are the same and several factors go into determining the price of a reroof or repair project.  Some of those are access, number of stories, type of tear off/overlay, items on the roof such as HVAC units, materials selected, size/scope of the project, and if any wood replacement is required.  Your Lyons Roofing sales estimator can provide all the details for you at your inspection appointment.

Why can’t my roof be repaired vs. being replaced?

On occasion, repairing a roof that may be ready to fail can actually start a domino effect and you will need additional repair work soon after.   We do not shy away from considering repair work on an aging roof, but the roof has to provide evidence that there is at least 5 years of remaining serviceable life so that the repair is successful and so a warranty on the repair can be placed.   Also – the total sum of repairing a roof one area at a time tends to cost more than installing an entire roof at one time…plus, you will get a longer warranty with a full reroof!

What payment and financing options do you offer?

We have multiple options for you to pay for your project including Visa/MasterCard/American Express/Discover, Financing and of course, Cash is King!

I am Active Military/Veteran - do you offer a discount for my service?

First – we thank you for your sacrifice and service!  We are proud to offer a discount to those who have served and are active military.  Go to our promotions tab on our website to learn more!

Do you offer a Senior Discount?

During the year we offer a variety of promotions – please visit our promo tab for current offerings.  Our sales estimator can update you as well at the time of your inspection appointment.

Several of my neighbors also need a roof - will you offer a group discount if the work is done at the same time?

We would be happy to consider that!   It makes great sense to have the work done on multiple roofs at the same location!  Call us to set up an appointment and let us know that there are multiple roofs to be inspected so that we can allot sufficient time for our sales estimator’s appointment.

Can you provide references from prior customers?

We often do this!  We appreciate when property owners want to know more about the entire Lyons Roofing experience!  We can also provide several addresses so you can see the roof work performed that is similar in size and scope to your roof.

I am selling/buying a property - do you do roof evaluations? How much do you charge?

There is a lot to do when buying/selling a home….and not much time is given in which to accomplish everything!   Since the inspection periods and BINSR response times are limited, we try our best to accommodate these types of appointments.  Considering the quick turnaround time needed along with compiling a detailed report, we typically do charge a consultative fee.  Please call us at (602) 276-5515 so we can go over this program with you!

I am selling my home with a Lyons Roof - can the warranty be transferred to the new buyer and how much is the transfer fee?

A Lyons Roofing warranty is transferable with a few parameters plus a small fee to cover the cost of an inspection and paperwork involved.  Please call to get details about warranty transfers.

Should my roof be cleaned regularly? How often should I schedule this work?

It makes great sense to take care of the structure of your home – especially the roof – to ensure you get the best return on your investment.   We can have our Service Manager do an initial inspection so that a recommendation can be made regarding the frequency of scheduling a cleaning.  Factors such as roof type, access, and complexity of your roof play into making the right recommendation. 

Is there something I can do to stop a leak before you are available to inspect my roof?

Safety is key in this regard, so please make sure you do not take a risk when you attempt to stop a leak.  Wet roofs are dangerous roofs…so leave that work to the pros    But there are a few things you can do from the interior to help mitigate further damage.   If you see a bubble formed from latex paint, you can pop that with a sharp pencil point and let the water drip into a bucket. The best thing to do ASAP is to call Lyons Roofing when you first notice any water intrusion.

Will you cover my pool before starting work?

We protect areas of your property when there is a risk of debris falling into a specific area.  We do and will cover pools.   We want to know your concerns about your property – please share them with your sales estimator and project manager prior to the start of your project.

How do you clean up during and after my roof is installed?

We take every measure available to ensure we leave your property in a condition that exceeds your expectations.   You will see equipment such as a dumpster and magnetic sweepers used daily to find any materials needing disposal. Tarps are also placed where applicable to collect debris.

If a dumpster is required for trash and debris, where will it be placed?

Typically a dumpster is placed close to your home typically in the driveway with plywood underneath. It will be delivered the day prior to your project start and will be removed on the last day needed.

If I have a roof emergency outside of business hours, how do I contact you?

We are accessible 24/7 for emergencies by calling (602) 276-5515.  An on-call manager will be contacted after business hours and on weekends and will reach out to you to assist.

Why did I receive a Pre-Lien Notice - are you putting a lien on my home?

A pre-lien notice does not put a lien on your property.  A pre-lien notice is simply a notification that we provide on most projects should there ever be a need to establish a lien.

Can you provide MSDS sheets for the materials that you will be using?

Because many of our manufacturers may update their MSDS information based on their timeframes, we can provide you with the website links to find the necessary information.  We are also happy to print MSDS sheets out for you if needed.

Are your installers bi-lingual?

We are proud of our diversity and encourage professionals from all backgrounds to join our team.  At all times, we do have a Project Manager or Foreman who is an English Speaker and we do have staff who are bi-lingual for our Spanish-speaking customers!

What time will work begin/end on my roof each day?

Well, that depends on what time of year your work is scheduled.  In the winter months, there is a possibility that frost can appear on the roofs when it’s cold in the mornings – once the sun hits the roof, we are generally good to go – usually after 7:00 am.   Due to the excessive heat in the summer, we start as soon as the sun rises as long as there are no restrictions from an HOA.   Many times, HOAs are very understanding and do permit an earlier start in the summer than during other months of the year.  Your project manager will keep you updated on when the work is anticipated to start and finish each day.

Will your crews ask to use our water/electricity/bathrooms?

There are occasions when our crew will need to access your electrical power and water – when this occurs, we will ask your permission first.   We would never ask to use your bathroom.

What if I don’t like something that is going on with the roof work - who should I call?

Should there be any concerns or issues, please bring those to the attention of your assigned project manager.  If the issue is not resolved, you are welcome to reach out to our General Production Manager for additional assistance.

Can you fix my chimney at the same time you are working on my roof?

Our roofing license permits work only where the base of the chimney connects with the roof.   If additional chimney work is needed outside of our licensure, we would be happy to refer you to a licensed chimney contractor.

My tile roof is old…but it’s not leaking - why replace it?

Tile on your roof is beautiful and durable, yet can be deceiving.  The actual roof is the waterproofing layer underneath called the underlayment.  In the desert southwest climate, and from the builder’s grade of materials, a new home can typically expect the underlayment to last anywhere from 18-22 years.  Once the underlayment is replaced, your roof is considered new and should have a longer life expectancy as roofing materials improve.   Also – most insurance companies will re-rate your homeowner’s policy and possibly lower your premium when you install a new roof.

Do my solar panels need to come off before the roof work is started? If you don’t do that, who can I call?

There are times when we can cover your solar panels and they can stay in place…but that is the exception.   When you provide your solar company’s contact information, we can coordinate the arrangements for that contractor to remove the panels before we begin work and have them replace the panels after the roof work is completed.  Note: Your solar provider may charge you for this service – please check with them directly.

Does my HOA need to approve my roofing project?

Because all CC&R’S have different rules in each community, Lyons Roofing requires HOA approval for any reroof project performed within this type of community.  We can provide you with the form indicating that the HOA has signed off on your project and can bring samples of roofing material to you if required by your HOA.

I need just my fascia replaced - will you do only that repair?

Fascia wood that is rotting, cracked, and unsightly is usually a symptom of a potential roof issue above, where the water has damaged the fascia.  An inspection is needed to determine if a section or full reroof is recommended and we can replace your fascia when that scope of work is performed.

How much will wood cost? Can I get a guaranteed price for wood on my proposal?

Wood prices have become a commodity in today’s market.  We can provide our wood pricing sheet at the time of the estimate appointment, but we won’t be able to tell you how much wood is needed until your current roof is torn off and any cracked/softened/rotted wood is revealed visually.  At the time of installation, your project manager will be able to confirm how much the wood will cost to complete your project.

Foam Roofing - what is the R-value my roof can achieve? What are the other benefits of installing a foam roof vs. a rolled asphalt or built-up roof?

Depending on the thickness of the foam installed, the R-value on your roof can range from 6.5 to 8.5, which beats any rolled or synthetic flat roof product that will not provide any insulation or R-value at all.  A foam roof is perfect for the hot, dry Arizona climate and with minimal maintenance/recoating, can last double the life span over any other flat roof material.   Plus – tax credits may be available for a new foam roof since a foam roof is ENERGY STAR compliant and there is minimal waste involved when installing foam.

Will adding things to my roof such as a satellite dish, cables, solar panels or HVAC stands void my roof warranty?

It’s possible.   We recommend that you call us to let us know what you are anticipating installing – we may want to give you suggestions on proper placement so your roof is minimally affected.   After anything is added to your roof, make sure you have us out to inspect in order to maintain the warranty.

Why is it important to hire a roofing contractor licensed with the Registrar of Contractors? If there is a problem with the roof work, when is it time to contact the ROC?

There are too many workmanship and safety risks when an unlicensed roofer is selected for a project.  While their price may be a few dollars less upfront….we’ve witnessed customers having to pay a second time for a replacement roof to have the prior work corrected.  An unlicensed roofer likely will not enforce safety standards and practices. An important point also is that the material manufacturers require that a licensed, bonded, and insured roofing contractor install their products.  Failure to comply will result in voiding your material warranty.  To get details on what the ROC’s timeframe requirements are, you can visit their website: www.roc.az.gov.

Our Service Guarantees

Licensed, Bonded & Insured
Guarantee & Warranty on all Work & Materials
30+ Years of Industry Experience
Manufacturer Certified Installers in all Roof Types
5-Star Customer Reviews

Trust the Best Roofers in Arizona

Licensed and bonded, our roofing contractors combine the latest technology, highest quality materials, and most advanced techniques with decades of industry-leading, client-recommended service.

Phoenix

Tucson

Best of Houzz Service Award – Repeated Winner

Recognizing professionals with rave-worthy customer service within their respective industry according to their Houzz rating and client reviews.

Angi’s Super Service Award – Repeated Winner

Awarded to top-rated service professionals in the Angi network since 1999, the Super Service Award recognizes pros who exemplify exceptional quality, service, and value to their customers.

Rosie on the House – Certified Partner

Rosie on the House is Arizona’s most trusted source of home-improvement contractors. A Rosie-certified partner is one you can count on to be honest, fair, knowledgeable and highly skilled.

BBB Ethics Award Winner

It is very important that we generate high level of trust amongst not only our employees but our customers and community as well. We were recognized for this by the Better Business Bureau.

In Top 5% of Safest Companies

We are one of the few roofing companies in Arizona that has a full-time Safety Director who continually monitors the companies’ compliance with all State and Federal safety requirements.

ARCA Contractor of the Year – Past Winner

Recognizing individuals and companies for their commitment to excellence within the roofing industry and their commitment to their employees and customers.

Top 10 Ranking Arizona – Multiple Years

The largest business opinion poll in Arizona, ranking the top performing companies in their respective industry based on customer service, experience and satisfaction.

Companies to Watch Award

Recognizing companies that implement core growth strategies within a respective industry that comprise a critical, often overlooked, driver of the state’s economy.

Need expert roofing assistance?

Simply complete the form and let us know what your roofing needs are. Someone from our office will contact you and get your free estimate underway.

Or give us a call at your local number below.

Phoenix

878 W Illini St. Phoenix, AZ 85041

Tucson

895 W Grant Rd. Tucson, AZ 85705

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